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Refund policy


At FÆBRIQ, every item is made to order through our print-on-demand partners. Because each piece is produced specifically for you once you order, we are unable to accept returns or offer refunds for reasons of buyer's remorse, change of mind, or incorrect size selection. Please review our size guides carefully before purchasing. This policy does not affect your statutory rights where applicable.

1. Damaged, Defective, or Misprinted Items

We stand behind the quality of our products. If your order arrives damaged, defective, or with a printing error, we will gladly replace it or issue a refund at no cost to you.

To be eligible, you must contact us at support@faebriq.com within 30 days of delivery and include:

  • Your order number
  • A clear photograph of the damaged, defective, or misprinted item
  • A description of the issue

Once your claim is approved, we will arrange a free replacement or a full refund to your original payment method. You will not be asked to return the faulty item in most cases.

2. Wrong Item Received

If you receive an item that differs from what you ordered (wrong design, size, or product), contact us at support@faebriq.com within 30 days of delivery with your order number and a photo. We will send the correct item at no additional charge.

3. Non-Returnable Circumstances

We cannot offer refunds or replacements for:

  • Change of mind or buyer's remorse
  • Incorrect size ordered (please consult our size guide before purchasing)
  • Items damaged through normal wear, improper washing, or misuse
  • Claims made more than 30 days after delivery

4. Lost or Stuck Shipments

If your tracking shows your order as lost in transit or significantly delayed beyond the estimated delivery window, please reach out — see our Shipping Policy for details, and we will work with our fulfillment partners to resolve it.

5. Refund Processing

Approved refunds are issued to your original payment method (Shopify Payments or PayPal). Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

6. Order Changes & Cancellations

Because items go into production quickly, we can only modify or cancel an order within 24 hours of purchase. Contact us at support@faebriq.com as soon as possible — after production begins, changes are no longer possible.

7. Contact Us

support@faebriq.com